Iwata Airbrush Warranty
All Iwata airbrushes are backed by a comprehensive five-year warranty covering manufacturing defects in either the materials themselves or the workmanship put into the products. Again, this warranty is good for five years from the initial purchase date! Iwata will replace or repair any part(*) that becomes defective or unusable during this five year period. Damage from abuse, negligence or by altering the product in any way is not covered by the warranty. (*Nozzles and needles are not covered by the aforementioned warranty -- they must be replaced regularly due to wear and tear from basic use.)
Iwata Compressor Warranty
All Iwata air compressors are backed up by a one-year warranty covering all manufacturing defects in either the materials themselves or the workmanship put into the products. This warranty is good for one years from the initial purchase date! Iwata will replace or repair any material or part that becomes defective or unusable during this one-year period. Damage from abuse, by customer negligence or by altering the product in any way is not covered by the warranty.
Iwata Cleaning and Repair Policy
Iwata offers cleaning and repair services on all Iwata Medea products. Below is an outline of Iwata's technical support, cleaning and repair services:
1. Technical Support by Phone: Iwata provides their customers with telephone technical support free of charge. The support includes troubleshooting, cleaning tips and information on general usage information. The technical support line is available between 9 am and 12 pm, then between 1 pm and 4 pm PST, Monday through Friday. You can call us at (503)253.7308 to speak to a technical support representative.
2. Cleaning and Repairs: Iwata provides their customers professional repair, cleaning, lubrication and testing for all Iwata-brand air compressors and airbrushes. This service is offered at a $25.00 fee with additional charges for any necessary replacement parts. All airbrushes and other equipment require an included Return Authorization Number in order to receive repairs -- to obtain your RA number, call us at (503)253.7308.
Mail your air compressor or airbrush to the address below and do not forget to include your name, mailing address, RA number, phone number and a description of the desired repair or existing problem with your product.
Iwata Medea, Inc.
1336 N. Mason
Portland, OR 97217
Attn: Repair/RA#________Iwata Medea is an airbrush and compressor distributor that produces only the highest-quality products for customer use.