Workplace Relationships: Playing Your Part (Enhanced DVD)
It is estimated that a full 65 percent of workplace performance issues, including missed goals, attendance problems and high turnover rates are linked to workplace conflict. In a recent study, it was discovered that nearly two-thirds of all managers spend more than 10 percent of their time resolving conflict. The bottom line is that drama in your workplace is effecting, well...your bottom line. By offering your employees a chance to sit together or even separately and view this 20 DVD, you equip your employees and leaders with the tools they need in recognizing and resolving workplace conflict. This DVD uses the example of dramatizes scenarios that track seven coworkers who are attempting to work together to initiate a new customer service management system. The video follows these employees as they navigate the sometimes rough terrain that comes when a team is working toward a goal when there are many diverse ideas. Topics include effective communication, mastering a safe environment that allows everyone to express creative ideas and conflict resolution.