Conflicts, challenges, misunderstandings, and differences of opinions exist in any fast- paced workplace environment. Meeting these challenges head on, and developing simple and tactful resolutions are vital aspects of good leadership qualities. This DVD shows managers, supervisors, CEOs, executives, staff members, and new entrepreneurs, how they can effectively enhance their communication skills in the workplace. Viewers learn how to handle overbearing workers, and co- workers, how to settle unreasonable demands and job expectations from staff, how to improve poor job performance, and inappropriate outbursts, and how to think before reacting. There are no idea solutions to handling personality conflicts or unreasonable workers and staff members. However, when situations are handled in a professional and caring manner, the doors to peaceful and tactful negotiations are open. Viewable and printable educational materials associated with this video are available online.