Handling the Difficult Customer (Enhanced DVD)

Handling the Difficult Customer (Enhanced DVD)
Many jobs require interaction with customers, and inevitably, that means interaction with a difficult customer. This video helps employees learn how to better deal with these trouble clients and how to keep these problematic interactions as short and as positive as possible given the situation.
Item Code: FI-49939

Sale-Price: $129.95

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Product Description:
If a persons's job involves any kind of customer service or direct contact with client, it is inevitable that these employees will need to deal with difficult clients and customers. Sometimes, these interactions are short and the client is eventually appeased, sometimes the contact must go on for long periods of time. This video, hosted by psychologist Peter Quarry, looks more closely at the reasons why some customers are more difficult and how an employee can deal with them most effectively. Some of the tips include alternative ways to help these clients with their problems and how, even if the customer can't be completely appeased, the interaction may be shortened.

This video has a run time of 16 minutes and educational materials to accompany the film are available for viewing or printing online. The video is also closed captioned for the hearing impaired.
  • Enhanced DVD
  • ISBN: 978-1-62290-774-8
  • Copyright Date: 2009

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