Managing Aggression in the Workplace (Enhanced DVD)
Nearly all of us have been in a workplace situation where two people have become either verbally or physically aggressive with each other. Psychologists Eve Ash and Peter Quarry discuss the importance of leaders who are aware of their surroundings and are trained to act in cases where aggression has either broken out or has begun to.
Viewers of this program will discover what are the common signs, such as a narrowing of the eyes or an employee becoming obviously aggitated, when a situation might be heading in a direction of aggression. Viewers of this program will gain knowledge of all the forms aggression can take, either as a sudden eruption of anger or a slow but dangerous simmering when someone is holding a grudge. Ash and Quarry will also discuss the importance of a manager who is in tune with his workers and able to calmly step in with the proper training and resolve conflicts before they become aggressive.