10 Essential Reception Skills (Enhanced DVD)

10 Essential Reception Skills (Enhanced DVD)
Receptionists are the face and first impression for a business. That is why it is so important for receptionists to develop vital skills in how they greet and receive new clients.
Item Code: FI-49899

Sale-Price: $129.95

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Product Description:
As with people, businesses need to make a good first impression, and it is a business's reception desk that offers that first glimpse to customers of a business's professionalism and overall customer service. Clients will make their judgments based on the quality of a business's reception.  This video offers you ten vital skills that every business receptionist should not only know but master to ensure that a company's first impression is a good one. The film will instruct viewers on how their own appearance, tone and attitude can influence a client's feelings toward the business. It will also demonstrate how the office's appearance in terms of cleanliness and organization can leave customers with a good impression.

This video also goes a step further into teaching other strategies that offer a little extra touch, including keeping wait times to a minimum and acknowledging multiple customers at once. The program also explains how pet peeves can affect how a receptionist may interact with clients and how a receptionist can try to keep from allowing these irritants to grow into something intolerable.

This video has a run time of 14 minutes and is closed captioned for the hearing impaired. Additional materials to accompany the video can be printed or viewed online.
  • Enhanced DVD
  • ISBN: 978-1-62290-908-7
  • Copyright Date: 2001

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