There are very few of us who don’t feel stressed when we encounter particular people or situations in our lies. Unfortunately, stresses may change shape over the years but have always been and always will be. This makes studying and learning the best ways to approach stress always relevant. Though communication isn’t the first thing you think about, it is a controllable factor. Clear communication leads to reduced stress, especially in the workplace. There are different aspects to communication, one of which is using an assertive voice. With the help of psychologists Peter Quarry and Eve Ash, find out the best and worst ways to use assertive communication. They explain that both aggressive and non-assertive methods are ineffective, while the assertive method is the best approach. Quarry and Ash use four scenarios to illustrate valuable concepts. Educational materials are available online to view or print.