In this breakthrough enhanced DVD, an important discussion about the Ten Core Principles of top-notch customer service is introduced to the viewer. In only a short period of time, you will learn what it takes to be an excellent service provider to your customers or clients, providing you with the tools needed to become the best of the best.
You will learn about what it means to use these principles to your advantage:
undergoing and maintaining a professional image
developing a genuine willingness to help
adopting excellent listening skills
asking the right questions
practicing efficient service
knowing your product inside and out
how to make and keep your promises
going the extra mile
learning to solve problems effectively
always being open to improvement
When these Ten Core Principles are learned and developed into your sales and service routine, you will certainly see a difference in your professional life, and maybe even your personal one as well. In addition to this product, you will find printable, online education materials that will further you knowledge and preparedness on the field.