Overcoming Objections: Sales and Service Masterclass (Enhanced DVD)
This short video on overcoming customer’s objections is part of the Sales and Service Masterclass and gives the viewers expert advice in optimizing profits. The panel members will offer a variety of role playing to show what creates the best business model. This program starts with helping the viewer understand the client, and preventing an objection from forming.
In roughly 15 minutes, the panel will show how to work with resistance, present different options to meet the needs of most potential customers, and provide alternatives to assure customers who are on the fence. It focuses on uncovering the real problems and then offers techniques to overcome those problems. Viewers will be able to find educational materials to print and/or view online.