What Customers Love and Hate: Sales and Service Masterclass (Enhanced DVD)
In this part of the Sales and Service Masterclass, viewers will learn what customers love and hate when working with a business. The program is just over ten minutes and a panel of experts are asked to describe their viewers on customers’ preferences.
The first segment will cover things that customers dislike, including overselling, and how to overcome the stumbling blocks. They will also talk about alternatives so you can prevent customers from turning away. Finally, viewers will learn about what customers really love and how to promote that aspect in their business. A few topics they cover include learning your customer and influence their behavior. You will be able to find materials to print or view online.