Empathy- the ability to understand the feelings and viewpoints of another is a key skill. It has important implications to our personal and work relationships. As such this video gives us key insights that we can use immediately. It's clear and easy to understand format is a bonus!
Psychologists Eve Ash and Peter Quarry discuss how to improve our skills in this area, with concrete examples. These experts show the best ways to display empathy and what to avoid in order to not escalate or worsen a difficult situation. Empathy usually evokes the related emotion of compassion, and thus understanding. This is a talent we can use to grow career as it's correlated with greater support from peers and customers.
Some areas covered include:
What empathy is
The benefits of utilizing the skill
Workplace usage of empathy in customer service
Workplace usage by supervisors
Scientific studies about empathy
If you've ever had trouble understanding some ones' reaction whether in the workplace or at home- this video will be a great help.
Additional support materials are available online with this video purchase. (15 minutes)