Avoiding a culture of defensiveness, blame and denial is essential because mistakes offer opportunities for learning for any organization. They are a source for growth because they are based on real experiences. This video helps you learn from your mistakes and focuses on analyzing and reflecting on them, making learning statements, and applying mistakes for learning. Educational materials are included with the program. (14 minutes)
Segments in this video include:
Value of Learning from Mistakes (02:06) Learning is essential in the business world. Although mistakes are covered up regularly, they are a great opportunity to improve learning and grow. Tips about learning from mistakes are included.
Reflect and Analyze (02:59) It is essential to reflect on the mistake as one of the first steps, and try to find out what happened. It is important to collect information, to have good intensions, and avoid being defensive or creating defensiveness.
Identify the Learning Statement (03:33) A learning statement should be created about the event and what went wrong. The statement can include details about behavior, policies, technology, people, organizational structure and more. It should include the when, what and how of the mistake.
Apply New Learning (01:29) New learning should be applied to the mistake, and a future scenario can be practiced to help with this.
Set the Right Example (02:47) Covering up mistakes is a bad practice; companies should have a policy where workers learn from mistakes and they are discussed without defensiveness. Team leaders must be trained to be able to do this effectively.