FAQ Frequently Asked Questions: COMPANY INFO: What is MadisonArt.com? Your Art Supply & Easel SuperStore! Where are you located? Lakewood, New Jersey (Central NJ) How long have you been in business? This company has been in business since 04/01/2002. We became a Better Business Bureau member on 07/11/2003 What are your regular business hours? We are open 24 hours a day, 6 days a week (24/6.) Do you have a catalog? We do not have a print catalog. Our web-site is our catalog. - This is one of the cost-cutting measures we take to keep our prices so low for our customers! - You can view on our site all of our products and prices, and order directly from there. If you are specifically interested in certain Easels, let me know. We do have some manufacturer's catalogs (without prices) on some of those. (You can see all prices on our website.) PRODUCT INFO: What products do you carry? We have one of the largest selections of Easels, Artists' Projectors, Art Instruction Videos & General Name-Brand Art Supplies on the web! PRICING INFO: What are your prices? You can see all of our sale-prices by each items' page. We believe that our prices, even including shipping, are the lowest anywhere! (In fact, if you do find anything lower anywhere else, just let us know, and we will try to beat it!) Do you offer wholesale or reseller pricing? Our prices are pretty rock-bottom as you can see! Please call us at 800-961-1570 for additional volume discounts. Is there any Sales Tax? 7% Sales-Tax will be applied only for orders shipping to a NJ address. There is no tax for orders to any other state, except for KopyKake products shipping to California and Gagne products shipping to a NY address, which may have those states sales tax applied. A small number of factory-direct items may have their state's sales-tax applied when shipping in the same state. SHIPPING: How long does it take for delivery? Most orders arrive within 6-8 days. Orders generally ship within 1-3 days of ordering (except when otherwise noted by specific items. UPS ground normally delivers within 1-3 days. Across country can take an additional day. UPS tells us that shipping to a small town, not near a big city, can take one more additional day. We can try to do expedited delivery (i.e. Next-day Air, 2nd-day Air or 3-day Select) for the cost of the exact postage required. Just please request this in the comment box at checkout. (Please note that the exact postage for Next-day Air & 2nd-day Air can be quite expensive.) What are the shipping costs? All items are generally shipped via UPS unless otherwise requested. You will see your shipping total at checkout before you enter your credit card information. We have some of the lowest shipping rates in the business. For simplicity sake our shipping scale is based on the dollar amount of your order, and is as follows: You will see these shipping charges clearly calculated at checkout before you enter your credit card information. Please be advised that truck shipments sometimes are officially "Tail Gate" deliveries, and drivers may not take a large carton, crate or package to upper floor locations without additional compensation. However, generally, when asked nicely (with a smile!) they do bring it in. (A tip helps too!) What carriers are available to ship my order? UPS and for some items USPS too. Oversized items (too large for UPS such as furniture) go via National Trucking Companies, such as BAX Global, Yellow Freight and others depending on your area. How can I track the status of my order? Tracking links are provided to you via email. Do you ship internationally? For all intl orders we require pre-payment via bank money-order in the mail, or via PayPal. (Our system does not take credit cards out of the U.S.A.) We would need your exact address for an exact shipping quote. (It can be expensive.) You will be responsible for all duties, taxes, tarrifs, getting it through customs in the event it is held etc.... PAYMENT: What credit cards are accepted? AMEX / MC / VISA / Discover Do you take PayPal Yes. Just send it to mail@MadisonArtShop.com. Please include the item(s) name, number & quantity(s) and your full ship to info including your phone number in the paypal comment box, and we will ship it right out. Can I pay by cash, check or Money-order - order through the mail? Yes. MADISON ART SHOP 17 ENGLEBERG TER LAKEWOOD, NJ 08701 800-961-1570 and we will send out your order. GUARANTEE & RETURNS: What is our return policy? How and where do we send returns? Do you provide a money-back guarantee? |
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