10 Essential Reception Skills (Enhanced DVD)

As with people, businesses need to make a good first impression, and it is a business's reception desk that offers that first glimpse to customers of a business's professionalism and overall customer service. Clients will make their judgments based on the quality of a business's reception.  This video offers you ten vital skills that every business receptionist should not only know but master to ensure that a company's first impression is a good one. The film will instruct viewers on how their own appearance, tone and attitude can influence a client's feelings toward the business. It will also demonstrate how the office's appearance in terms of cleanliness and organization can leave customers with a good impression.

This video also goes a step further into teaching other strategies that offer a little extra touch, including keeping wait times to a minimum and acknowledging multiple customers at once. The program also explains how pet peeves can affect how a receptionist may interact with clients and how a receptionist can try to keep from allowing these irritants to grow into something intolerable.

This video has a run time of 14 minutes and is closed captioned for the hearing impaired. Additional materials to accompany the video can be printed or viewed online.

• Enhanced DVD
• ISBN: 978-1-62290-908-7
• Copyright Date: 2001